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Refund Policy for Theneer Tea Dust
Effective Date: December 1, 2023
Thank you for choosing Theneer Tea Dust. Our Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on our platform.
1. Refund Eligibility
1.1. Product Issues: If you receive damaged or defective products, please contact us at contact@thetheneer.in or by phone at +91 7598890592 within 1 days of receiving the order.
1.2. Incorrect Orders: In the event of receiving an incorrect order, please notify us immediately for resolution.
2. Refund Process
2.1. Contact Us: To initiate a refund, please contact us at contact@thetheneer.in, providing your order number and details of the issue.
2.2. Verification: We may request additional information or evidence, including a video recording, to verify the issue before processing a refund.
2.3. Refund Method: Refunds will be processed using the original payment method used for the purchase.
3. Non-Refundable Items
3.1. Tea Dust: Due to the nature of our products, we do not offer refunds on opened or used tea dust unless they are damaged or defective.
4. Cancellations
4.1. Cancellation Policy: Orders can be canceled within [number] hours of purchase. Contact us promptly if you wish to cancel an order. No refunds will be provided for cancellations made after the product has been shipped or is out for delivery.
5. Changes to This Refund Policy
5.1. Modification: We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.
6. Contact Information
6.1. Contact Us:
- Email: contact@thetheneer.in
- Phone: +91 7598890592
By making a purchase on Theneer Tea Dust, you acknowledge and agree to the terms outlined in this Refund Policy.
