English
Return Policy for Theneer Tea Dust
Effective Date: December 1, 2023
Thank you for choosing Theneer Tea Dust. Our Return Policy outlines the terms and conditions under which returns are accepted for purchases made on our platform.
1. Return Eligibility
1.1. Product Issues: You may return products if you receive damaged or defective items. Please contact us at contact@thetheneer.in or by phone at +91 7598890592 within 1 days of receiving the order.
1.2. Incorrect Orders: In the event of receiving an incorrect order, please notify us immediately for resolution.
2. Return Process
2.1. Contact Us: To initiate a return, please contact us at contact@thetheneer.in, providing your order number and details of the issue.
2.2. Verification: We may request additional information or evidence, including a video recording, to verify the issue before approving the return.
2.3. Return Shipping: If the return is approved, instructions for return shipping will be provided. The cost of return shipping may be covered by the customer.
3. Refund or Replacement
3.1. Refund: Upon receiving and inspecting the returned item, we will process a refund using the original payment method used for the purchase.
3.2. Replacement: In the case of damaged or defective items, a replacement may be offered, subject to product availability.
4. Non-Returnable Items
4.1. Tea Dust: Due to the nature of our products, we do not accept returns on opened or used tea dust unless they are damaged or defective.
5. Changes to This Return Policy
5.1. Modification: We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting.
6. Contact Information
6.1. Contact Us:
- Email: contact@thetheneer.in
- Phone: +91 7598890592
By making a purchase on Theneer Tea Dust, you acknowledge and agree to the terms outlined in this Return Policy.
